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Shipping & Returns

Shipping Policy

Shipping Policy Terms and Conditions:

We are committed to providing you with the best possible shipping experience. By placing an order with us, you agree to the following terms and conditions:

1. We offer shipping to most locations worldwide. Shipping rates and delivery times may vary depending on your location and the size of your order.

2. We aim to process and ship your order as quickly as possible, typically within 2-4 weeks of receiving payment. However, please note that some products may have longer processing times due to their nature or availability.

3. We will provide you with a tracking number once your order has been shipped. Please allow up to 24 hours for the tracking information to update.

4. We are not responsible for any customs fees, taxes, or duties that may be imposed by your country. It is your responsibility to check with your local customs office for any potential fees before placing your order.

5. We strive to provide you with accurate shipping information and to package your products securely to prevent damage during transit. However, we cannot guarantee that your products will arrive in perfect condition due to factors beyond our control.

6. If you have any questions or concerns regarding our shipping policy, please contact us at orders@pakhula.co.za 

Thank you for choosing our company for your cocoa, vanilla, and tea needs. We are committed to providing you with the best possible shipping experience.

Return & Exchange Policy

Return and Exchange Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a return and exchange policy subject to the following terms and conditions:

1. You must notify us of any issues or concerns within 7 days of receiving your order.

2. Returns will only be accepted for products that has been damaged during delivery and in their original packaging.

3. If you receive a damaged or defective product, we will provide a replacement or a refund at our discretion.

4. We do not offer refunds or exchanges for products that have been opened or used, unless they are damaged or defective.

5. You will be responsible for the cost of shipping for any returns or exchanges.

6. We reserve the right to refuse any returns or exchanges that do not comply with these terms and conditions.

7. If you have any questions or concerns regarding our return and exchange policy, please contact us at orders@pakhula.co.za.

Thank you for choosing our company for your cocoa, vanilla, and tea needs. We are committed to providing you with the best possible customer service and will do our best to resolve any issues or concerns you may have.

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