Terms & Conditions

Customer Care

Welcome to our customer care service.

By using our customer care service, you agree to the following terms and conditions:

1. Our customer care service is available to assist you with any queries or concerns you may have regarding our cocoa, vanilla, and tea products and services.

2. We will make every effort to respond to your queries and concerns in a timely and satisfactory manner.

3. Our customer care service is available during our normal business hours, which are 9 am - 5 pm. We may also offer extended hours during peak periods.

4. We may record and monitor phone conversations or emails with our customer care service for quality assurance purposes.

5. We reserve the right to terminate any conversation or correspondence that includes offensive language or behavior towards our customer care representatives.

6. Our customer care service is not intended to provide medical advice. If you have any medical concerns or questions, please consult with a licensed healthcare provider.

7. We are committed to protecting your personal information and adhere to all relevant data protection laws. For more information, please refer to our privacy policy.

8. We may modify or update these customer care terms and conditions from time to time. Any changes will be effective immediately upon posting on our website.

9. If you have any feedback or suggestions regarding our customer care service, please let us know.

We appreciate your input and strive to improve our service to better meet your needs.

Thank you for choosing us for your cocoa, vanilla, and tea needs.

Privacy & Safety

Privacy and Safety Terms and Conditions:

We are committed to protecting your privacy and safety while providing you with the highest quality cocoa, vanilla, and tea products and services. By using our website and services, you agree to the following terms and conditions:

1. We collect personal information from you when you place an order, register an account, or submit a contact form. We use this information to fulfil your order, communicate with you, and improve our services.

2. We will never sell, rent, or share your personal information with third parties unless required by law or with your explicit consent.

3. We use industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

4. We use cookies and other tracking technologies to improve your browsing experience and provide personalised content and advertisements. You can manage your cookie preferences in your browser settings.

5. Our website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices or content of these websites.

6. We may modify or update these privacy and safety terms and conditions from time to time. Any changes will be effective immediately upon posting on our website.

7. If you have any questions or concerns regarding our privacy and safety practices, please contact us at info@pakhula.co.za.

Thank you for choosing our company for your cocoa, vanilla, and tea needs. We are committed to protecting your privacy and safety.

Payment Methods

EFT Payments

Disclaimer

Our website and products are for educational and informational purposes only. We make no warranties or representations about the accuracy, reliability, or availability of the information or products. Any reliance on this information is at your own risk. We're not liable for any loss or damage arising from using our website or products. Consult a healthcare professional before using our products. We can change our website, products, and policies without notice. By purchasing our products, you agree to these terms.

Thank you for choosing our cocoa and vanilla products.

We're not responsible for any adverse reactions and advise you to consult a healthcare professional before using our products. By purchasing our products, you agree to these terms.

Thank you for choosing our cocoa, vanilla and products.

Wholesale Inquiries

By using our wholesale enquiries service, you agree to the following terms and conditions:

1. Our wholesale enquiries service is available to assist you with any queries or concerns you may have regarding our wholesale products and services.

2. We require a minimum order quantity and may offer volume discounts based on the size of your order.

3. We may require a minimum deposit or pre-payment before processing your wholesale order.

4. We reserve the right to refuse any wholesale order at our discretion.

5. We will make every effort to provide you with accurate information regarding our wholesale products and services, but we do not guarantee the availability or accuracy of this information.

6. We may modify or update these wholesale enquiries terms and conditions from time to time. Any changes will be effective immediately upon posting on our website.

7. If you have any feedback or suggestions regarding our wholesale enquiries service, please let us know.